technical support

   
 

Customer & Technical Support

877-487-8349 TelePacific Technical Support (24 hours a day, 7 days a week)
800-813-3880 Former Tel West Customers (24 hours a day, 7 days a week)
855-444-8722 Hosted PBX and Cloud Services - Tech Support
866-282-9044 Fixed Wireless Customer - Tech Support
   
  To open a support request online, use one of the links below.

Submit a Support Ticket via OneCentral Portal

Submit a Support Ticket via Dash Customer Portal (for UCx)
   
 

Technical Support Escalations

1st Level:
Escalations Desk
844-814-8722
RROCescalations@telepacific.com
2nd Level:
Supervisor (24/7)
844-814-8722
RROCescalations@telepacific.com
3rd Level:
Manager
Paul Brough
702-310-6708
RROCescalations@telepacific.com
4th Level:
Sr. Manager
Jesus Solorio
213-223-4175
RROCExecutiveEscalations@telepacific.com
5th Level:
Senior Director
William Hanrahan
702-316-6701
RROCExecutiveEscalations@telepacific.com
   
 

Technical Support Escalations for Premier

1st Level:
Repair Center
888-611-8722
PremierEscalations@telepacific.com
2nd Level:
Supervisor
Daniel Jensen
702-316-6833 (office) / 702-217-0746 (mobile)
djensen@telepacific.com
3rd Level:
Manager
Angela Davis
213-223-4214 (office) / 213-999-3811 (mobile)
amdavis@telepacific.com
4th Level:
Director
Mike McGraw
702-310-7400 (office) / 702-215-6453 (mobile)
mmcgraw@telepacific.com
5th Level:
Senior Vice President
Rob Madore
213-213-3636 (office) / 213-444-8995 (mobile)
rmadore@telepacific.com
5th Level:
Executive Vice President
Russ Shipley
702-310-7447 (office) / 702-292-6252 (mobile)
rshipley@telepacific.com

95% of customer care calls are answered within 30 seconds and 93% of issues are resolved on the first call



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