• specialist support

    If your questions or requests have not been answered after your initial call or if we are not meeting your expectations, please escalate to our management team below:

    Technical Support Supervisors:
    Los Angeles 213-223-4040 Jourdan Hugonett
    Las Vegas 702-310-7304 George Pena
    Central Valley 916-554-2147 David Di Leo

    Technical Support Managers:
    Los Angeles 213-213-3494 Carlos Barron
    Las Vegas 702-310-7721 Herman Pegues
    Central Valley 209-870-6640 Fernando Camacho

    Technical Support Director:
    Senior Director 213-213-3460 Gregory Haines

    Technical Support Email Escalation:

    If you have an open ticket and haven't received a response within the following timeframes, you may also send an email to one of the following email distributions as indicated below.
    Timeframe Email
    2 hours Technical Escalations
    4 hours Technical Management Escalation
    6 hours Technical Executive Escalations

    Billing Specialists:
    Managers 702-310-7014 Donna Wilder
      209-870-6610 Maria Villanueva
    Senior Director 209-870-6434 Sean Dugan

    Adds & Changes Specialists:
    Manager 213-223-4090 Laura Gamboa
    Service Director 213-213-3217 Michael Dyer

    Moving Specialist:
    General Manager 213-213-3389 Tara McDonough



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