specialist support
| If your questions or requests have not been answered after your initial call or if we are not meeting your expectations, please escalate to our management team below: | ||
Technical Support Supervisors: |
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| Los Angeles | 213-223-4214 | Angela Davis |
| Las Vegas | 702-310-7304 | George Pena |
| Central Valley | 209-870-6602 | Lorne Powell |
Technical Support Managers: |
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| Las Vegas | 702-310-7696 | Chris Ashby |
| Central Valley | 209-870-6640 | Fernando Camacho |
Technical Support Director: |
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| Senior Director | 213-213-3460 | Gregory Haines |
Technical Support Email Escalation: |
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| If you have an open ticket and haven't received a response within the following timeframes, you may also send an email to one of the following email distributions as indicated below. | ||
| Timeframe | ||
| 2 hours | Technical Escalations | |
| 4 hours | Technical Management Escalation | |
| 6 hours | Technical Executive Escalations | |
Billing Specialists: |
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| Managers | 702-310-7014 | Donna Wilder |
| 209-870-6610 | Maria Villanueva | |
| Senior Director | 209-870-6434 | Sean Dugan |
Adds & Changes Specialists: |
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| Manager | 213-223-4090 | Laura Gamboa |
| Service Director | 213-213-3217 | Michael Dyer |
Moving Specialist: |
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| General Manager | 213-213-3389 | Tara McDonough |
