first-level support

877-487-8722	Billing Support 8 am–5:30 pm Pacific, Monday–Friday
877-487-8349	Technical Support 24 hours a day, 7 days a week
866-282-9044	Covad Wireless Legacy Support 24 hours a day, 7 days a week
877-487-8349	Fraud and Subpoena Compliance for Emergency Law Enforcement (press option 2)
866-839-8545	Toll Fraud, Call Annoyance, Subpoena Compliance and Non-emergency Law Enforcement
877-702-2873	Internet Abuse Complaints
877-789-8722	O1 SMB Customer Support
877-600-2649	OCiX Legacy Customer Support

95% of customer care calls are answered within 30 seconds and 93% of issues are resolved on the first call