billing support


Contact Us


By phone: 877-487-8722 | 8 am – 5 pm PST, Monday – Friday

For Former Tel West customers: 866-835-9378 | 8 am – 5 pm CST, Monday – Friday


By email: Customer_Care@telepacific.com


To Pay Your Bill Online:


Click here to: Visit the TelePacific OneCentral Portal

For Former Tel West customers: Visit the TelePacific e-bill Login


Links to Help You Manage Your Account


To access Customer Portals visit: TelePacific Customer Logins and Portals

To view Support User Guides visit the: User Guides Library

To add/update Customer Contact Authorized users, click here: Customer Contact Authority


Customer Experience Escalation Support


1st Level:
Manager
209-870-6610
Maria Villanueva
Manager 702-316-6520
Donna Wilder
2nd Level:
Senior Vice President
213-213-3700
Michael James

95% of customer care calls are answered within 30 seconds and 93% of issues are resolved on the first call



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