Unlimited usage is not available to Customers using auto-dialing, Internet dial access applications, call back operator, call transfer release or call forwarding switching applications, VoIP local call terminations or any other extraordinary business applications.
TelePacific, in its sole discretion, may terminate a customer’s services immediately, without notice if TelePacific determines that Customer is using a predictive dialer or other auto-dialing application, employing the service for outbound telesales applications or is otherwise abusing the TelePacific local and long distance calling plans, unless Customer has specifically purchased a TelePacific product designated for predictive dialer/call center applications.
If ten percent (10%) or more of Customer’s completed calls are equal to or less than six (6) seconds in length (“Short Duration Calls”) during any calendar month, TelePacific reserves the right to charge and Customer shall be responsible for payment of a surcharge of $0.01 per Short Duration Call, which surcharge shall be in addition to the rates and charges for the Services and all other applicable surcharges and taxes.
The Incomplete Call allowance for all TelePacific local and long distance outbound calling is 30% during any billing period. Incomplete calls include ring no answer, which includes completed calls of less than 1 second, and those where the number is incorrectly dialed by the end-user, in the wrong format, a non-working number, etc. If the allowance is exceeded in any given billing period, TelePacific will calculate and charge the customer for the number of calls exceeding the allowance. The calculation will be: (Total number of incomplete calls - the incomplete call allowance) x $.005.